Santa Claus village in Rovaniemi soon ready for the Christmas season. Photo: Thomas Nilsen

Collapse of tour operator Thomas Cook to hit Arctic Finland tourism

The sudden bankruptcy and liquidation of tour operator Thomas Cook will have an impact on businesses in Finnish Lapland, according to tourism agency Visit Lapland.
September 24, 2019

Thomas Cook offered mainly British travellers the chance to visit Santa Claus, ski and experience the wonder of Finland’s far north.

Industry insiders estimate the firm was responsible for around 30,000 overnight stays in Finnish Lapland.

“In 2018 British visitors logged about 286,000 spent nights, most of them in the winter and Christmas season,” said Visit Rovaniemi CEO Sanna Kärkkäinen. “It’s hard to throw out raw estimates, but let’s say about 10 percent of them came in through trips provided by Thomas Cook.”


Sanna Kärkkäinen is Director of Visit Rovaniemi. Photo: Thomas Nilsen


While Finnish hospitality specialists were aware of the British parent company’s financial troubles, the speed of the insolvency took them by surprise.

“We didn’t know it would happen so quickly,” said Kärkkäinen. “We thought they would get more funding to fix themselves, being such a massively influential company in European travel.”


Hard times or chance to grow?  

All of Lapland’s hotels and other travel operators collectively reported some 1.5 million nights spent in the far north by foreign tourists, with British visitors making up about a fifth of that figure.

The hospitality and travel sectors in the far north are already facing the looming threat of Brexit.

“We will see what happens. Brexit and other factors will likely affect how British tourists travel. It’s an odd, open situation. Brits are a big factor in the winter,” Kärkkäinen said.

Visit Rovaniemi’s statistics show that the proportions of different nationalities in travel to Lapland have levelled out in recent years. Asian and French tourists have risen to challenge the UK’s top spot.

Kärkkäinen said she believes the Thomas Cook bankruptcy will provide new travel industry hopefuls a chance to enter the market, while more established agencies could increase their business.

“There will probably be a boom to organise trips here, Lapland is very attractive. After big failures like this one, business often reorients itself, and the sector can be shared by many operators.”

This story is posted on the Barents Observer as part of Eye on the Arctic, a collaborative partnership between public and private circumpolar media organizations.